In Money today: the most complained-about mobile, broadband and pay-TV companies; our latest mortgage guide; and the secret refund you can get on plane tickets worth up to £202; the average cost of a ...

Paddling in the Strait of Magellan, Adrián Simancas was caught in a humpback’s lunge. “I realized that I was in something’s mouth and I had been eaten,” he said. By John Bartlett and ...