Amazon Web Services (AWS) has announced several new technologies at its annual re:Invent conference, designed to enhance AI ...

AC3 has acquired service provider JDS to help broaden its range of services. JDS was established in 2003 and has ...

Optus has rolled out a contact centre solution for Great Southern Bank (GSB) using Nice CXone. Following the implementation in two of GSB’s national hubs, Optus is rolling out the contact centre ...