After seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.

The new feature uses AI to process tasks, provides insights, and makes changes using natural language interactions.

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

The latest generative AI-powered virtual agents can do much more, including holding real conversations, answering questions in detail, and even solving problems or making sales on their own. Powered ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

The new templates comprise a feature that allows users to automate routine tasks or processes, either by crafting their own sequence of steps within a Workflow, selecting and/or customizing one of the ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...